FAQ (background image)

Billing FAQ

Department B
P.O. Box 830520
Birmingham, AL 35283
(**Include paystub with payment**)

Monthly Payments – 1st of the month.
Reported Payroll – 15th of the month.

Yes. We offer annual, monthly and quarterly installments. If you would like to discuss your billing plan, please contact our Billing Department at 888.661.7119 or

Yes. Auto draft is available by using your credit card, checking account or savings account. Please complete the requested authorization form that can be found on the Billing Section of our website.  

You can make a payment via our Member Portal using your banking information. You can also make a credit card payment by calling our billing department at 888.661.7119, Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m.

Yes. If the reinstatement is approved, a $75.00 fee will be due within 30 days.

You will be charged a $25.00 NSF fee.

Claims FAQ

Claims can be filed either by logging in to our Member Portal, emailing or faxing 334.215.8480.

A claim should be filed within 24 hours of the Employer receiving notice of an on-the-job injury. The notice requirement is met if anyone in a position above the injured worker (i.e. supervisor, manager, safety director, etc.) is made aware of or has firsthand knowledge of an on-the-job injury.

In Alabama, the Employer has the option to direct the initial care. Each Employer should maintain and follow a predetermined medical protocol for referring an injured worker to a physician. Only Employers or Carrier-approved physicians should be utilized. The injured worker should never be referred to their personal physician for a workers’ compensation claim.

Lost wages or indemnity benefits are only paid when an injured worker is taken off work or placed on unaccommodated restricted duty by an authorized treating physician. 

Temporary Total Disability (TTD) is paid when the injured worker is taken completely out of work and is based on 66 2/3 of the injured workers Average Weekly Wage (AWW) for the immediate 52 weeks preceding the date of injury. 

Temporary Partial Disability (TPD) is paid when the injured worker is on restricted duty that is being accommodated by the employer that results in loss of wages.

In Alabama, there is a three (3) day waiting period on indemnity benefits. The first three days the injured worker misses as a result of an on-the-job injury are not paid UNLESS the period of disability extends past twenty-one (21) days. After twenty-one days, the three-day waiting period is then due and payable.

If the injured worker is on restricted or light duty, the Employer has the option to bring them back to work in a restricted capacity. AlaCOMP believes in aggressive light duty programs, and we have partnered with several vendors who can locate off-site light duty assignments if an Employer is unable to provide a light duty job. This option should be discussed with the adjuster handling the claim.

Claims can only be denied by the carrier. There are several reasons that a claim may not be compensable under the workers’ compensation policy. If there is a question regarding compensability, this should be discussed with the adjuster on a case-by-case basis.

Agent/Member PORTAL FAQ

Please email your request to or call 888.661.7119.

Please email or call 888.661.7119.

The Member Portal allows members to: 

  • File a claim online
  • Make payments and set up ACH
  • View and download policies, payment summary and claims summary

The Agent Portal allows the agent to:

  • Submit applications
  • View their book of business
  • Review renewal quotes
  • Download policies, notices, experience mods, commission statements, and loss runs

Safety Library/Loss Control FAQ

New members will receive a username and password with their new member packet. Existing members can request a username and password by contacting our office at 888.661.7119 or by emailing Scott at

Please email or call 888.661.7119.

Yes. You can request a loss control visit by contacting or call 888.661.7119.

Yes. The Member Portal and the Safety Library require two separate usernames and passwords.