Electronic Billing System Frequently Asked Questions
FAQs
General:
What are some of the benefits of receiving my invoice electronically?
It is convenient, saves time, and allows you to receive invoices anywhere at any time.
What are some of the benefits of paying an invoice online?
Paying online with a credit/debit card or electronic check gives you the flexibility to pay how and when you want. It eliminates the time and expense of writing and mailing a check. Most of all, it allows you to enter your payment information securely.
Using the System:
Will I receive a confirmation email that my invoice has been paid?
Yes, an email confirmation will be sent to the email address you provided or to the one we have on file. If you do not receive a confirmation email, please check your junk folder or contact our billing department at (888) 661-7119.
Do I need to register to pay an invoice?
No, registration is not required for one-time payments. However, by registering to use our online portal, you will be able to view your invoices, your payment history, set up automatic payments, store payment methods, and a variety of other options.
I forgot my password; how do I access my account?
Click on "Forgot your username or password?" Enter your email address and click reset password. You will receive an email with a link to reset your password.
What forms of payment can I use?
Debit Cards, All Major Credit Cards, EFT/Checking Account, Google Pay, PayPal, PayPal Credit, Apple Pay.
How will I know that my payment has been accepted?
In addition to receiving immediate confirmation, a confirmation email will also be sent. If your payment is declined or rejected, you will receive a notification.
Will I be able to print a copy of my invoice?
Yes, each invoice is presented in PDF and HTML format.
Advanced Features
What is AutoPay?
AutoPay is a convenient automated option in which any outstanding invoice, including the prior year's audit, can be paid automatically on the due date.
How do I activate AutoPay?
AutoPay can be activated simply by clicking "Sign up for AutoPay" at the end of the payment process.
What if I already set up automatic payments with my bank?
Once enrolled in our system, you will need to contact your bank and cancel your automatic payments immediately.
How will I receive my invoices if I sign up to Go Paperless or Pay by Text?
If you choose paperless, you will receive notification of your invoice by email. If you opt for text notifications, you will continue to receive the email and a text when your invoice is ready.
What is Pay by Text?
Pay by Text, also known as SMS (Short Messaging Service) payment, is a payment solution that allows customers to make a payment via text through their smartphones.